This privacy policy applies to the usage of personal data by Flowmailer BV (Chamber of Commerce 62154885), hereafter called 'Flowmailer' or 'we'. Flowmailer processes personal data of her customers, prospects, and partners. We do this to help our customers as quickly and accurately as possible and to reach our professional goals. This privacy policy outlines how we handle personal information. Our policy regards Flowmailer's communication and service, with or towards (potential) customers and partners.
For agreements with Flowmailer, registrations for email lists, demonstrations, trial accounts, price quotations et cetera through the Flowmailer website, we ask for your personal and professional details. These details can be combined with already gathered data via Flowmailer services or request forms, or via other companies. We use cookies and other technologies to get an impression of activities within our websites, emails, and services to offer an optimized experience.
Personal data are data you voluntarily leave on our website. This data can be private (yours) or professional (your organization's). Within this definition is all the public information on the internet. We process the following data from our website visitors:
When you're a Flowmailer customer or use our software or service, we process the following additional personal data:
To continuously improve our website's usability and to adjust the contents of our communications, we use cookies. A cookie is a (temporary) text file that is placed on your desktop or mobile device. With cookies, we keep track of the surfing behavior of our visitors. Think of the duration of their visit, the amount of visited pages, geographical information, and the browser type.
We use personal data to deliver the services you demand, inform about our (or our partners') products and services, and to send you invitations to participate in researches or to events related to Flowmailer. Data from Flowmailer customers, users, or partners is used for sending updates on our software. Flowmailer processes your details for these purposes:
In case we demand your personal details, we clarify per case the necessity of the disclosure and the (possible) consequences when data is not disclosed. Our base principle is that Flowmailer will never process more personal details than necessary for the given purposes.
Flowmailer never exchanges, sells, rents, or leases your personal details with or to third parties, unless we are legally obliged to disclose these data or when you give your permission to do so. In the execution of our services, we make use of service partners. These partners are not 'third parties', but 'data processors'. Processors do not use the data for their own purposes, and process data exclusively in agreement with Flowmailer.
Personal data are exclusively processed within the European Economic Area (EEA) or countries that cover adequacy decisions - i.e. decisions certifying 'adequate' standards in data protection.
Flowmailer does not use automated decision-making, nor profiling, based on personal data.
We will not store your data any longer than necessary.
Flowmailer took appropriate technical and organizational measures to protect data from loss or any other form of unlawful processing, among which:
You have the right of gaining information and inspection on the personal data we process of yours. Alongside this, we will show you how and why we process these details.
You have the right to edit your personal data or even remove them if they are no longer valid, or if the processing is no longer or has never been legitimate.
You maintain the right to demand us to (partly) remove the personal data we gathered from you. In this case, we might not be able to delete all your data, because we still need some details for other purposes.
The right to object means you can object to the processing of your data. You have this right for all processes that are not based upon (1) your explicit permission, (2) its necessity regarding the execution of an agreement, (3) meeting legal requirements or (4) the protection of you or others' vital concerns.
When you object to using your data to inform you about our activities or similar - 'direct marketing' - processes, we will always agree. You can prevent the further receiving of (marketing) emails from Flowmailer, by clicking the 'Unsubscribe' link in every commercial email you receive from us. Your data will then no longer be used for direct marketing purposes.
When you object to other ways of processing your data, we will judge if we should honor your objection. It is then up to us to prove to you that we a legitimate concern in the processing of these data. When our judgment is in your favor, we will stop further processing of your data.
You have the right to receive the personal data we gathered from you in a structured, commonly used, and machine-readable format. This right is only applicable to the information we process based on your permission or a closed agreement. Besides, this right applies only to digitally processed data. Any analog information is ruled out. You are free to hand over the data to another party.
Practicing your rights is free, except when misused. You practice your rights by reaching out to us.
In principle, we answer your questions/requests within one month. Should answering your question/request take more time than a month, we will inform you in time.
Flowmailer can demand further proof of your identity for all questions or requests. We do this to prevent disclosure of personal data to a wrong party or the incorrect changing of it or the way we process personal data. In the light of the quick handling of your request, we ask you to send us a copy of your ID in advance safely.
We want to point out that the rights described above are not absolute right. There can be conditions that make us ignore a request. Each application is judged individually on its own merits. In this case, we will communicate our reasons with you. The right to object to the usage of your data for direct marketing is absolute. We honor unsubscribes from our commercial messages in any way.
Flowmailer maintains the right to edit this privacy policy. Possible edits are made to this particular page. The most recent edits date from July 12, 2019. These edits are published on our website. Flowmailer can process your data for new purposes that are not yet announced in this privacy policy. In this case, we contact you before using your data, to keep you up to date on any edit to our policy. This notification also provides an opportunity for you to refuse the process.
We receive information about you when you visit our website, flowmailer.com, or contact us. In this privacy statement, we explain what we do with that information. We always treat your information with care and store it securely. Don't hesitate to contact us if you have any questions or want to know what information we hold about you.
We may amend this privacy statement if we deem it necessary. Therefore, we recommend that you review this privacy statement regularly to be aware of any such changes. This privacy statement was last amended on 04 July 2023.
This privacy statement applies to all personal data we process and all domains related to us. It concerns the personal data of anyone who has ever had contact with us or visited our websites, such as visitors, customers and business contacts. Personal data can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or surfing behaviour. If you want to know more about personal data, please check the website of the Personal Data Authority.
Flowmailer BV is responsible for the flowmailer.com website, and therefore, the organisation is accountable for using your data as described in this privacy statement. The full details are:
We process the personal data of anyone who has contacted us or visited our website. These include visitors, private customers, business customers and partners' contacts.
We get the data directly from you as soon as you:
We use the following data:
We use your data only for the purpose for which we are allowed to use it:
We keep your data for as long as we are required by law and as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we will keep your data according to the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. Feel free to contact us to know how long we keep specific data about you.
Your data will only be used by us. We will never share your data with others.
We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please contact us.
We have taken great care to secure your data organisationally and technically as much as possible. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. So your data is safe with us. We also provide that your data is only used by people who have received permission from us to do so. If you have any questions about the specific way of securing your data, please contact us:
Because we use personal data about you, you have various rights. We list these rights for you below.
Right to be informed
We need to explain to you clearly and understandably what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle it.
Right of inspection
You may always ask us to see the data we hold on you.
Right to correction
You may ask us to correct your data if it is incorrect or incomplete.
Right to object
You may object to processing your data if you disagree with the way we handle your data. This right applies to the data we use for direct marketing. For example, you can indicate that you no longer wish to receive mail from us. This also applies to personalised recommendations on our website.
Right to data portability
If you are our customer or have given us permission to use your data, you may ask us to send you the digital data we hold about you. This allows you to transfer that data to another organisation if you wish.
Right to restriction
You may ask us to restrict the use of your data. This means that in some instances, we may only keep your data but not use it.
Right to be forgotten.
You may ask us to delete any data we hold on you. We will then delete all data traceable to you. Sometimes, we cannot or may not yet delete your data. For example, we must keep some data for seven years for tax purposes.
Right to object.
You may file a complaint about the way we handle your data. If you have a complaint, we will be happy to resolve it for you. To do so, don't hesitate to contact our Data Protection Officer (privacy@flowmailer.com). You may also lodge your complaint with the Dutch Data Protection Authority. Naturally, we hope it will not come to that, but in extreme cases, you may also take your complaint to court. In that case, the court in the place of residence of Flowmailer BV will handle your complaint.
Please send your request or complaint to our Data Protection Officer at privacy@flowmailer.com. We will process your request or complaint within 30 days. If it involves multiple requests or complaints or if your request or complaint is complex, it may take longer. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will request data from you to ensure you are the correct person to whom your personal data belongs.
Our privacy statement must comply with several conditions. In particular, these conditions can be found in the General Data Protection Regulation. In addition, the general rules applicable under Dutch law apply to our privacy statement.
You can decide which of your data we can use. If you have given us permission to personalise your profile based on your surfing and search behaviour, we can tailor our website to make it easier and more personal for you to use. We do this with the help of cookies. A cookie is a small text file placed on your hardware when you visit our website.
We use the following types of cookies on our website:
More specifically, we use the following cookies:
We do not specifically target minors with our website or as an organisation. This means that if you are under 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume you obtained this permission before your visit.
Do you have a question about our privacy statement? If so, please feel free to contact us by emailing privacy@flowmailer.com. We will be happy to help you.
Zodra je onze website flowmailer.com bezoekt of contact met ons opneemt, ontvangen we informatie over jou. In deze privacyverklaring leggen we uit wat we met die informatie doen. We gaan altijd zorgvuldig met je informatie om en slaan die veilig op. Heb je vragen of wil je weten welke informatie we van je hebben, neem dan contact op met ons.
We kunnen deze privacyverklaring aanpassen als we dat nodig vinden. We raden je daarom aan om deze privacyverklaring regelmatig te bekijken, zodat je van deze wijzigingen op de hoogte bent. Deze privacyverklaring is voor het laatst gewijzigd op 04 juli 2023.
Deze privacyverklaring is van toepassing op alle persoonsgegevens die we verwerken en op alle domeinen die aan ons gerelateerd zijn. Het gaat hier om de persoonsgegevens van iedereen die weleens contact met ons heeft gehad of onze website heeft bezocht, zoals bezoekers, klanten en zakelijke contactpersonen. Persoonsgegevens zijn alle gegevens die herleidbaar zijn tot jou als individu, zoals je naam, telefoonnummer, IP-adres, klantnummer of surfgedrag. Wil je meer weten over persoonsgegevens, kijk dan op de website van de Autoriteit Persoonsgegevens.
Flowmailer BV is verantwoordelijk voor de website flowmailer.com en daarmee de verantwoordelijke organisatie voor het gebruik van je persoonsgegevens zoals beschreven in deze privacyverklaring. De volledige gegevens zijn:
We verwerken de persoonsgegevens van iedereen die contact met ons heeft gehad of onze website heeft bezocht. Dit zijn onder meer bezoekers, particuliere klanten, zakelijke klanten en contactpersonen van onze partners.
We krijgen de gegevens rechtstreeks van jou zodra je:
We maken gebruik van devolgende gegevens:
We gebruiken je persoonsgegevens alleen voor het doel waar we die voor mogen gebruiken:
We bewaren je persoonsgegevens zo lang als we dat volgens de wet moeten doen en zo lang als nodig is voor het doel waarvoor we je gegevens gebruiken. Zolang je bijvoorbeeld klant bij ons bent, bewaren we je gegevens volgens de wettelijke bewaartermijn van zeven jaar. Daarna bewaren we je gegevens alleen voor statistische doeleinden en om eventuele klachten of juridische zaken af te handelen. Wil je meer weten over hoelang we specifieke gegevens van je bewaren, neem dan contact met ons op.
Je persoonsgegevens worden alleen door ons gebruikt. We zullen je persoonsgegevens nooit met anderen delen.
We verwerken je gegevens binnen de Europese Economische Ruimte (EER). Dit houdt in dat we ook je gegevensbinnen de EER opslaan. Heb je hierover vragen, neem dan gerust contact met ons op.
We hebben er veel aan gedaan om je gegevens zowel organisatorisch als technisch zo goed mogelijk te beveiligen. We hebben onze systemen en verschillende communicatiemiddelen beveiligd om ervoor te zorgen dat je gegevens niet in de handen van anderen terechtkomen. Je gegevens zijn dus veilig bij ons. Ook zorgen we ervoor dat je gegevens alleen worden gebruikt door mensen die daar van ons toestemming voor hebben gekregen. Heb je vragen over de specifieke manier van beveiligen, neem dan contact met ons op:
Omdat we persoonsgegevens van je gebruiken, heb jeverschillende rechten. Deze rechten zetten we hieronder voor je op een rijtje.
Stuur je aanvraag of klacht naar onze Data Protection Officer via privacy@flowmailer.com. We verwerken je aanvraag of klacht binnen 30 dagen. Gaat het om meerdere aanvragen of klachten of is je aanvraag of klacht complex, dan kan dit meer tijd met zich meebrengen. In dat geval nemen we uiterlijk binnen 60 dagen contact met je op. We kunnen je vragen om je te identificeren. In dat geval vragen we bij je gegevens op om er zeker van te zijn dat je de juiste persoon bent van wie de persoonsgegevens zijn.
Onze privacyverklaring moetaan verschillende voorwaarden voldoen. Deze voorwaarden vind je met name terug in de Algemene Verordening Gegevensbescherming. Daarnaast de algemene regels die volgens de Nederlandse wet gelden van toepassing op onze privacyverklaring.
Je kunt zelf aangeven welke gegevens wevan je mogen gebruiken. Heb je ons toestemming gegeven voor het personaliserenvan je profiel op basis van je surf- en zoekgedrag, dan kunnen we onze website speciaal op jou instellen zodat het gebruik ervan makkelijker en persoonlijker wordt. We doen dit met behulp van cookies. Een cookie is een klein tekstbestand dat bij je bezoek aan onze website geplaatst wordt op je hardware.
We gebruiken de volgende soorten cookies op onze website:
Meer specifiek gebruiken we de volgende cookies:
We richten ons met onze website of als organisatie niet specifiek op minderjarigen. Dit houdt in dat als je jonger bent dan 18 jaar, je toestemming nodig hebt van een ouder of voogd om gebruik te maken van onze website. Ben je bij je bezoek aan onze website of webshop minderjarig, dan gaan we ervan uit dat je voor je bezoek deze toestemming hebt gekregen.
Heb je een vraag over onze privacyverklaring? Neem dan gerust contact op met ons door een mail te sturen naar privacy@flowmailer.com. We helpen je graag.